At EtaleHub, we respect your privacy and are committed to protecting your personal data. This privacy policy informs you how we look after your personal and business data when you visit our website or use our software, and outlines your privacy rights under relevant laws (including the UK GDPR and Data Protection Act 2018).
1. Information We Collect
We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: First name, last name, username, business name, and job title.
- Contact Data: Billing address, email address, telephone numbers, and communication logs.
- Financial Data: Bank details, subscription details, and billing transaction history (payments are securely managed through Stripe).
- Client & Operational Data: Customer profiles, invoices, quote items, equipment details, scheduled reminders, and transcriptions of voice notes.
2. How We Use Your Information
We only use your personal data when the law allows us to. Most commonly, we will use your personal data to perform the contract we are entering into with you, to support your customer enquiries, and where it is necessary for our legitimate interests (such as system diagnostics and security improvements).
3. Data Protection and Encryption
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. All database storage is encrypted, user sessions are protected using secure HTTPS protocols, and sensitive operations are logged inside an immutable audit trail.
4. Your Legal Rights (UK & EU GDPR)
Under certain circumstances, you have rights under data protection laws in relation to your personal data. This includes the right to request access, correction, erasure, or restriction of your personal data, as well as the right to data portability. Please contact hello@etalehub.com to make a request.
5. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at:
Email: hello@etalehub.com